• Editor-in-Chief, MIS Quarterly, 2016 – 2020; Summary of initiatives described in the editorial “Achieving the MISQ Trifecta Vision, Reflections on the 2016-2020 Journey>”
  • Senior Editor, MIS Quarterly, 2013 - 2020.
  • Guest Senior Editor, Information Systems Research, 2010, 2011, 2013, 2014.
  • Senior Editor, Information Systems Research, 2007 - 2009.
  • Guest Senior Editor, MIS Quarterly, 2007 - 2009 (for selected methodology papers).
  • Senior Editor, Information Systems Research, Special Issue on The Digitally-Enabled Extended Enterprise, in process; (co-editors; Mayuram Krishnan, U. of Michigan; Robert W. Zmud, U. of Oklahoma), 2005 - 2007.
  • Associate Editor, Management Science, 2006 - 2008.
  • Associate Editor, Journal of Management Information Systems, Since 2008.
  • Advisory Board, Journal of Strategic Information Systems, 2007.
  • Senior Advisory Board, Journal of Management Information Systems, Special Issue on Services Science, 2008 - 2010.
  • Editorial Board, MIS Quarterly Executive, 2006 - 2016
  • Senior Editor, Journal of Strategic Information Systems, 2004 - 2006.
  • Associate Editor, Decision Sciences, 2005 - 2006.
  • Associate Editor, Information Systems Research, 2000 - 2005.
  • Associate Editor, Journal of the Association for Information Systems, 2002 - 2005.
  • Guest Associate Editor, MIS Quarterly, 2001, 2002, 2003, 2004, 2009, 2010.
  • Co-Editor, Special Issue on B2B e-Commerce, e-Services Journal (co-editors, Paul Ambrose and Mary Jones), 2003.
  • Associate Editor, MIS Quarterly, (January 1997- December 1999).
  • Associate Editor, e-Services Journal (November 1999 - 2003).
  • Associate Editor, Information Resources Management Journal (January 1997 – December 2001).
  • Departmental Editor, Data Base for Advances in Information Systemsi> (August 1997 – December 2001).
  • Editorial Board Member, IEEE Transactions on Engineering Management, 2002 - 2004.
  • Editorial Board Member, Computer Personnel (Summer 1998 - 2000).
  • Editorial Board Member, Annals of Cases on IT Applications and Management in Organizations (August 1998- December 2001).
  • Editor, Special Issue on Diffusion of Information Technology, Information Resources Management Journal, Spring 1998.
  • Ad-hoc reviewer for Communications of the ACM, Computers and Operations Research, Decision Sciences, Data Base for Advances in Information Systems, International Journal of Operations and Production Management, MIS Quarterly, Journal of Strategic Information Systems, OMEGA The International Journal of Management Science, Organization Science, Information Systems Research, Journal of MIS, and others.

  • Doctoral Consortium
    • Co-chair, International Conference on Information Systems, India, 2023.
    • Keynote Speaker, Pacific-Asia Conference on Information Systems, Virtual Conference, July 2021.
    • Keynote Speaker, Americas Conference on Information Systems, Virtual Conference, August 2020.
    • Keynote Speaker, International Conference on Information Systems, San Francisco, December 2018.
    • Keynote Speaker, Americas Conference on Information Systems, New Orleans, August 2018.
    • Co-Chair, Mediterranean Conference on Information Systems, Paphos, Cyprus, September 2016.
    • Co-Chair, Americas Conference on Information Systems, San Diego, CA, August 2016.
    • Keynote Speaker, Pacific-Asia Conference on Information Systems, Chiayi, Taiwan, June 2016.
    • Faculty Mentor, Pacific-Asia Conference on Information Systems, Chiayi, Taiwan, June 2016.
    • Faculty Mentor, Americas Conference on Information Systems, Puerto Rico, August 2015.
    • Faculty Mentor, International Conference on Information Systems, Auckland, New Zealand, December 2014.
    • Faculty Mentor, Americas Conference on Information Systems, Savannah, GA, August 2014.
    • Faculty Mentor, Pacific-Asia Conference on Information Systems, JeJu, S. Korea, June 2013.
    • Keynote Speaker, Pacific-Asia Conference on Information Systems, JeJu, S. Korea, June 2013.
    • Faculty Mentor, Academy of Management Conference, OCIS Division, 2009.
  • Junior Faculty Consortium
    • Panelist, International Conference on Information Systems, San Francisco, December 2018.
    • Keynote Speaker, International Conference on Information Systems, Dublin, Ireland, December 2017.
    • Faculty Mentor, Academy of Management, OCIS Division, Atlanta, GA, August 2017.
    • Keynote Speaker, International Conference on Information Systems, Dublin, Ireland, December 2016.
    • Faculty Mentor, International Conference on Information Systems, Auckland, New Zealand, December 2014.
    • Faculty Mentor, Americas Conference on Information Systems, Chicago, IL, August 2013.
    • Faculty Mentor, International Conference on Information Systems meeting, St. Louis, Missouri, 2010.
    • Faculty Mentor, International Conference on Information Systems meeting, Washington, D.C, 2004.
    • Faculty Mentor, International Conference on Information Systems meeting, Barcelona, Spain, 2003.
  • Mid-Career Consortium
    • Mid-Career Consortium Faculty Mentor, International Conference on Information Systems, Fort Worth, TX, December 2015.
    • Faculty Mentor, Academy of Management, OCIS Division, San Diego, CA, August 1998.

  • Track Chair, International Conference on Information Systems, Theme Track on Digital Innovation in a Service Economy, Orlando, FL, 2012.
  • Track Chair (Research Methods), Mediterranean Conference on Information Systems, Cyprus, 2011.
  • Track Chair, Pacific-Asia Conference on Information Systems, Hyderabad, India, 2009.
  • Track Chair, International Conference on Information Systems, Washington, D.C., 2004.
  • Associate Editor, International Conference on Information Systems, 2002, 2003, 2006, 2007, 2008, 2009.
  • Program Committee Member, Workshop on Information Technology & Systems, Brisbane, Australia, 2000.
  • Program Committee Member, College of Information Systems and Technology, INFORMS, 2003, 2012, 2013, 2014,2015.
  • Program Committee Member, International Federation on Information Processing Conference, Working Groups 8.2 and 8.6, Helsinki, Finland, December 1998.
  • Program Chair, Diffusion Interest Group in Information Technology (DIGIT) Meeting, Cleveland, Ohio, December 1996.
  • Program Committee Member, International Conference on Information Systems, Charlotte, NC, 1999.
  • Ad-hoc reviewer for papers submitted to national and internal conferences, including Association for Information Systems, Decision Sciences Institute National Meetings, International Conference on Information Systems, and Hawaii International Conference on Systems and Science.

  • Panel Member, National Science Foundation, 2008-2011.
  • Ad-hoc Reviewer, National Science Foundation, Hong Kong Research Grants Council, Social Sciences and Humanities Research Council of Canada.

  • Regularly serve as external reviewer for several promotion & tenure cases per year

  • Other Leadership Roles and Committees
    • MIS Quarterly Policy Committee, 2016 – 2020.
    • Selection Committee, Distinguished Fellow, INFORMS Information System Society, 2016, 2017, 2018.
    • Best Paper Selection Committee, eBusiness, INFORMS, 2016.
    • Best Paper Selection Committee, College of Information Systems and Technology, INFORMS, 2016, 2020.
    • Co-Chair, MIS Academic Leadership Conference, Georgia State University, 2016.
    • Chair, Detmar Straub Career Celebration Conference, Georgia State University, 2015.
    • Best Paper Selection Committee, Decision Sciences Journal, 2005-2006.
    • Decision Sciences Journal, Reputation and Impact Enhancement Committee, 2006.
    • Budget Chair, International Conference on Information Systems, Charlotte, NC, 1999.
    • Electronic publications subcommittee, Decision Sciences Institute, 1999-2001.
    • Information Technology Infrastructure Committee, Decision Sciences Institute, 1998- 2001.
    • Publications Committee, Decision Sciences Institute, 1998- 2000.
    • President, Diffusion Interest Group in Information Technology (DIGIT), 1994-1998.
  • Service in Advisory Roles
    • Independent Director, Indraprastha Apollo Hospitals, New Delhi, since 2015.
    • Independent Director, Apollo Health and Lifestyle Limited, Hyderabad, 2015 – 2021.
    • External Review Committee, School of Business and Management, Hong Kong University of Science and Technology, 2019: 3-member committee, along with Ted Snyder (Dean, Yale School of Management) and Dipak Jain (Co-President, China Europe International Business School); assess strategies and performance and provide recommendations to the President of HKUST for next-generation research excellence.
    • Member, International Academic Advisory Board, Advanced Management Institute, Harbin Institute of Technology.
    • Member, Working Group on Developing and Deploying at Scale Disruptive Technologies, US National Commission on Innovation and Competition Frontiers (the commission will run through 2021 with the working group advising the commission on policy and private sector actions to bolster America's investments in talent, technology, innovation and infrastructure).